Appendix B. Instructions for Key Exercise

Step 1: Recording one of your own difficult conversations
Step 2: Evaluating your thoughts in terms of the closed-to-learning model
Step 3: Evaluating your words in terms of the closed-to-learning model
Step 4: Revising your thoughts in terms of the open-to-learning model
Step 5: Revising your words in terms of the open-to-learning model