Chapter 5. Annotated Examples of the Closed-to-Learning Approach

The ten types of difficult conversation
How the annotated examples are set out
Why we focus on person A
  1. Saying something critical
  2. Communicating unwelcome information that we are obliged to convey
  3. Saying something we think will go against group consensus
  4. Retrieving a setback in an interpersonal relationship
  5. Engaging with someone who will not discuss things with us
  6. Dealing with a conflict of loyalties
  7. Coping with being criticised
  8. Responding to non-verbal behaviour that bothers us
  9. Responding to pressure to go beyond what we feel comfortable with
  10. Handling a conflict of views between ourselves and another person