Chapter 9. Annotated Examples of the Open-to-Learning Approach

The ten types of difficult conversation
How the annotated examples are set out
  1. Saying something critical
  2. Communicating unwelcome information that we are obliged to convey
  3. Saying something we think will go against group consensus
  4. Retrieving a setback in an interpersonal relationship
  5. Engaging with someone who will not discuss things with us
  6. Dealing with a conflict of loyalties
  7. Coping with being criticised
  8. Responding to non-verbal behaviour that bothers us
  9. Responding to pressure to go beyond what we feel comfortable with
  10. Handling a conflict of views between ourselves and another person